Frequently Asked Questions
What do I do in the event of a potential claim if the BABTAC office is closed?
If you believe you have a potential claim whilst the BABTAC offices are closed during holiday periods, then you can contact BALENS on 0791 8941497. This number is for emergencies only and must not be used for joining, renewing or general queries. If you have a general query and wish to be contacted by the BABTAC team then you can email the membership team at email@example.com who will endeavour to reply to you within 24 hours of the office re-opening. Thank you for your patience during these periods.
How do I apply?
Simply apply online now, once you have applied and completed your payment, providing your certificate/s are sent to our membership team within 14 days and are accepted, you will be covered by your insurance and can take advantage of our benefits immediately.
How do I know if my certificates or training will be accepted?
You can always guarantee that your certificate/s will be accepted if it is accredited by BABTAC or if it is an internationally accepted qualification such as CIBTAC, CIDESCO or VTCT. Many other accredited qualifications are accepted. To find out more about the qualifications accepted, call our dedicated membership helpline on 01452 623 110 EXT 1 and one of our membership team will be happy to advise you.
What if I gained my qualifications outside of the UK?
If you have trained outside of the UK or Northern Ireland, you can send your certificates to UK Naric: https://www.naric.org.uk/naric, who will authenticate and compare your qualification/s to a UK qualification for a small fee and provide you with documentation.
What if I have not received my certificates yet?
A letter from your college or training provider on headed paper outlining that you have completed your training or qualification/s will be sufficient until you can provide copies of your certificates.
How do I send my certificates to BABTAC?
BABTAC do not need the original copy of your certificate/s, instead, a photocopy or photograph of your certificate/s can be sent by email to firstname.lastname@example.org or post to BABTAC, Unit 1, Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
When will my insurance take effect?
As soon as your application is complete and BABTAC receive your payment, you will be covered by your policy. However, if BABTAC do not receive your certificates within 14 days then your policy may be cancelled.
When will I receive my Documents?
Most BABTAC documents are now sent immediately, electronically, you can however request hard copies of your documents by emailing email@example.com or calling our dedicated membership line on 01452 623 110 EXT 1.
How do I appear on the BABTAC Locate your nearest salon search?
To be listed on our Locate a salon search, for consumers, all you need to do is call our dedicated membership line on 01452 623 110 EXT 1 and one of membership team will be more than happy to assist you with your request.
How can I access the Members Lounge on the website?
To access our members lounge, all you need to do is create yourself a log-in by going to the top right-hand corner of the website. Once you are logged in, the main menu will extend, giving you options to check the details that we hold about you and correct them, to access all our membership benefits and to view the latest edition of Vitality magazine.
I am not receiving my copy of Vitality magazine?
If you are not currently receiving your copy of Vitality magazine, you can log-in to the members area and check that your opt-in preferences are correct. Alternatively, you can call our dedicated membership line on 01452 623 110 EXT 1.
How do I add a new qualification or training to my policy?
If you have recently completed a new qualification or training course, a photocopy or photograph of your new certificate can be sent by email to firstname.lastname@example.org or by post to BABTAC, Unit 1, Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
I have a Salon, what if one of my therapists leave?
Not to worry, if a therapist leaves, their insurance can pass over to a new member of staff, all you need to do is call BABTAC on 01452 623 110 EXT 1 and change the details on your policy with one of our membership advisors. Please note that their insurance will only be valid until your current policy expires.
I have misplaced by BABTAC badge, how do I replace it?
Give our membership team a call on 01452 623 110 EXT 1 who will send you a new badge, there is a charge of £5 for badge replacement.
What do I do in the event of a claim?
Simply call our membership team on 01452 623 110 EXT 1 who will take details of your claim and make a record of the information, your information will then be passed on to our Insurance Brokers, Balens who will ensure that your claim is handled sympathetically and efficiently.
I have missed my renewal date, what happens now?
We cannot backdate your policy, but you do get a 14-day cooling off period within which you are still covered. You will be unable to renew online once you expire so just call our membership team on 01452 623 110 EXT 1 who will be happy to help you renew your policy.
How do I change my name or address on my policy?
Easy, just call our dedicated membership helpline on 01452 623 110 EXT 1 and our membership team will change your details. If you wish to change your name, you will need to provide a valid document to do so, please call our membership team for more information.
What is the BABTAC refund policy?
Refunds are available within the first 14 days of taking out your policy, we will require this request in writing. Refunds after the 14 days will incur a £45 administration fee