Frequently Asked Questions

The following Frequently Asked Questions are designed to answer any questions that you have about taking out or renewing a membership and insurance with BABTAC.  If you have any questions that are not answered below then please call our dedicated membership team on 01452 623 110 option 1.

Why do I need Beauty Insurance?
Both students and qualified therapists need to be insured as during case studies or carrying out treatments you can be held legally liable for loss or damage to other peoples property, injury or other harm or financial loss alleged to have been caused. The repercussions of this are serious and can lead to financial and reputational ruin. To find out more about taking out insurance, CLICK HERE.

What insurance do I need as a Beauty Therapist?
As a therapist, you will need to be covered for..
Public Liability -  This covers the cost of legal action and compensation claims against you or your business, loss or damage to other peoples property, injury or other harm or financial loss alleged to have been caused. 
Professional Treatment Risk - This covers you in the event that anything should occur when you are performing a treatment or acting in your professional capacity.
Product Liability - This will cover you for injury or loss to a client resulting in the sale or supply of a defective product.
Contents Insurance -  This cover will protect the stock and equipment in your work premises. It will cover damage or loss to furniture, stock or equipment in the event of fire, flood or theft.
Employers Liability - This can protect you against  the costs of a claim from employees, for injury or illness. It is a legal requirement if you employ more than one person.
To find out more information about the types of insurance that BABTAC provide CLICK HERE.

Do I need Insurance for Manicures or Eyelash Extensions?
As a therapist you can be held liable for loss or damage to other peoples property, injury or other harm or financial loss alleged to have been caused during carrying out any treatment. As a reputable and professional therapist you should ensure that you are covered for every treatment that you provide.

What do I do in the event of a potential claim if the BABTAC office is closed?
If you believe you have a potential claim while the BABTAC offices are closed during holiday periods, then you can contact BALENS on 0791 8941497. This number is for emergencies only and must not be used for joining, renewing or general queries. If you have a general query and wish to be contacted by the BABTAC team then you can email the membership team at info@babtac.com who will endeavour to reply to you within 24 hours of the office re-opening. Thank you for your patience during these periods.

How do I apply?
Simply apply online now by following this link... https://www.babtac.com/register , once you have applied and completed your payment, providing your certificate/s are sent to our membership team within 14 days and are accepted, you will be covered by your insurance and can take advantage of our benefits immediately.

Before joining online please be aware that we do require you to have certain pre-requisites. to find out more about pre-requisites and what pre-requisites you need for your insurance to cover you please follow this link... https://www.babtac.com/240-insurance-pre-requisites

How do I know if my certificates or training will be accepted?
You can always guarantee that your certificate/s will be accepted if it is accredited by BABTAC or if it is an internationally accepted qualification such as CIBTAC, CIDESCO or VTCT. Many other accredited and private qualifications are accepted. To find out more about the qualifications accepted, call our dedicated membership helpline on 01452 623 110 EXT 1 and one of our membership team will be happy to advise you.

What if I gained my qualifications outside of the UK?
If you have trained outside of the UK or Northern Ireland, you can send your certificates to UK Naric: https://www.naric.org.uk/naric, who will authenticate and compare your qualification/s to a UK qualification for a small fee and provide you with documentation.

What is a pre-requisite?
BABTAC pre-requisites cover qualifications required as a prior condition -  "the student must have the pre-requisite skills"  to further training or insurance cover. This is to ensure that the therapist (yourself) is adequately trained to provide the treatment following the correct procedures.
For more information on our pre-requisites please visit.. https://www.babtac.com/240-insurance-pre-requisites

What if I have not received my certificates yet?
A letter from your college or training provider on headed paper outlining that you have completed your training or qualification/s will be sufficient until you can provide copies of your certificates.

How do I send my certificates to BABTAC?
BABTAC do not need the original copy of your certificate/s, instead, a photocopy or photograph of your certificate/s can be sent by email to info@babtac.com or post to BABTAC, Unit 1, Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG. Please note, if you email information to BABTAC then please add your membership number in the subject field or within the email.

When will my insurance take effect?
As soon as your application is complete and BABTAC receive your payment, you will be covered by your policy. However, if BABTAC do not receive your certificates within 14 days then your policy may be cancelled.

Can I spread the cost of my insurance?
Yes, as long as your policy fee's are over £1000, we can split the cost into three payments.
This is currently under review and may change.

Where does my insurance policy cover me to work?
BABTAC insurance policies will cover you to work from home, mobile or in a salon. If you are working from a fixed address then the address should be noted on your insurance policy.

When will I receive my Documents?
Most BABTAC documents are now sent immediately, electronically, and hard copies are sent by post, you can however request hard copies of your documents if they are lost by emailing info@babtac.com or calling our dedicated membership line on 01452 623 110 EXT 1. Please note, if you email information to BABTAC then please add your membership number in the subject field or within the email.

How do I appear on the BABTAC Locate your nearest salon search?
To be listed on our Locate a salon search, for consumers, all you need to do is call our dedicated membership line on 01452 623 110 EXT 1 and one of membership team will be more than happy to assist you with your request.

How can I access the Members Lounge on the website?
To access our members lounge, all you need to do is create yourself a log-in by going to the top right-hand corner of the website. Once you are logged in, the main menu will extend, giving you options to check the details that we hold about you and correct them, to access all our membership benefits and to view the latest edition of Vitality magazine.

I am not receiving my copy of Vitality magazine?
If you are not currently receiving your copy of Vitality magazine, you can log-in to the members area and check that your opt-in preferences are correct. Alternatively, you can call our dedicated membership line on 01452 623 110 EXT 1.

How do I add a new qualification or training to my policy?
If you have recently completed a new qualification or training course, a photocopy or photograph of your new certificate can be sent by email to info@babtac.com or by post to BABTAC, Unit 1, Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG. Please note, if you email information to BABTAC then please add your membership number in the subject field or within the email.

I have a Salon, what if one of my therapists leave?
Not to worry, if a therapist leaves, their insurance can pass over to a new member of staff, all you need to do is call BABTAC on 01452 623 110 EXT 1 and change the details on your policy with one of our membership advisors. Please note that their insurance will only be valid until your current policy expires.

I have misplaced by BABTAC badge, how do I replace it?
Give our membership team a call on 01452 623 110 EXT 1 who will send you a new badge, there is a charge of £5 for badge replacement.

What do I do in the event of a claim?
Simply call our membership team on 01452 623 110 EXT 1 who will take details of your claim and make a record of the information, you will be required to provide BABTAC with a written statement of events leading to the potential claim. Your information will then be passed on to our Insurance Brokers, Balens who will be in contact shortly after and who will ensure that your claim is handled sympathetically and efficiently.

I have missed my renewal date, what happens now?
We cannot backdate your policy, but you do get a 14-day cooling off period within which you are still covered. You will be unable to renew online once you expire so just call our membership team on 01452 623 110 EXT 1 who will be happy to help you renew your policy.

How do I change my name or address on my policy?
Easy, just call our dedicated membership helpline on 01452 623 110 EXT 1 and our membership team will change your details. If you wish to change your name, you will need to provide a valid document to do so, please call our membership team for more information.

What is the BABTAC refund policy?
Refunds are available within the first 14 days of taking out your policy, we will require this request in writing. Refunds after the 14 days will incur a £45 administration fee